Well I am still waiting for the call from Maxis to tell me my iPhone is ready for collection. I was told one week but it's been Day 10.
When I called Maxis to ask for an immediate replacement, I was told there is no policy for immediate replacement. Then I asked for an iPhone on loan. And the Maxis staff at the call centre told me to go to the nearest Maxis Centre and ask for one. So I went to Maxis Centre at the Gardens. There I was made to wait for my turn while some of the staff were not attending to anyone. Then my number was called and I was quickly told there is no such thing as a loan phone while my iPhone is being fixed. The staff did not even bother to get down my name or phone number. I was told I wasn't the only one with iPhone problems. The Maxis Call centre have been telling its customers to go to Maxis Centre to get their problems sorted out there because they can't handle the problem and Maxis Centre then turns customers away because they also can't handle the problem. This method really works cos I am so fed up by then I have no energy left to follow through with this iPhone nightmare. (Come to think of it, its the same feeling when dealing with Astro..) I was even told at the Maxis Centre, hey, it is a warranty and not a guarantee la. And I was told, Maxis is itself having problem even getting in touch with Apple in Singapore. And I am just baffled at how absurd Malaysian consumerism has gotten to. I have paid the full sum for the iPhone and now made to listen to this rubbish. I think both Maxis and Apple legal counsels need to address this issue and quickly brief their staff about their responsibilities under the sale of goods law. How can Maxis sell the iPhone and collect the money and now wash its hands by saying, I don't know, the supplier Apple is not even talking to me. And how can Apple make these iPhones that couldn't even last for a year and totally washes its hands. If you go to the Apple website and where it says troubleshoot, I was shocked to see, it says, contact your service provider. There isn't even a contact number by Apple for one to call.
I have quickly gone from loving the iPhone to hating it through all this saga. I have to write this down so I will not forget. I must remember not to transact with any company that has no honour.
Thursday, August 12, 2010
Plaza Pantai and the wonders of trains
With our new office located at Plaza Pantai where the kerinchi station is, it is fun to be able to hop onto the light rail transit and stay connected with so many places. Earlier in the week, I took the putra lrt to meet my friends for dinner at Nikko Hotel. The idea to park and ride made a lot of sense since we live just a few minutes from there. But I got to the kerinchi station at 9.40pm and waited quite long for the train. It's like 3 to 4 trains had passed going the other way before our train arrived and it was an old short carriage train. So it was strange to have to get onto a full carriage at that hour. When a seat became available and I sat down, claustrophobia hit me and I had to distract myself looking at things to occupy me on the phone. I don't know why the train was so crowded at that hour and why there couldn't be more frequent trains and why there wasn't a longer carriage like the trains going going the other way.
Today, my husband and I thought it would be interesting to hop on the lrt for coffee midmorning since we missed our breakfast. But we got tied up with work and didn't get to leave the office till 11.30am. I was getting quite hungry. So instead of stopping at bangsar lrt station to have kopi-o at old town coffee, we decided to continue to the next station and get off at klsentral to check out Sooka since I've not been to Sooka. The train arrived quite quickly, it was a nice new long carriage one, i think about 5 car carriage. It was refreshingly cool in the train after waiting at the station platform which was quite warm. And very quickly we were at Sooka which was just a short walk from klsentral along a covered path although the clear roofing material hardly shielded any heat. Could we grow some bougainvilla over the clear roof? Sooka was surprisingly pleasant. Nice coffee places and a lot of places to 'sembang' or to while away time. We opted for chicken rice mainly cos we wanted to see if it is nice and we can 'ta pau' lunch for the kids. It was quite nice. But we decided on burger king mainly cos it is easier to carry on the train back.
After wondering around klsentral, we got to main lobby to the train stations but found ktm stations on both ends. There, ktm is very well marked and has clear signs on when the next trains are for each line. Where is putra lrt station? I guess we were looking out for the old putra logo but couldn't find it. Then we saw right next to ktm station is the rapidkl station. We had forgotten the trains are now called rapidkl. As we got on to the escalator to go up to the platform, we couldn't help but noticed that the escalator had a creaking sound. Where's maintenance? I think with the high usage, more maintenance is probably required for the escalators to work smoothly. The airconditioning at the station was also not working well and it gets a bit uncomfortable with our work attire. Would be nicer if the airconditioning is more effective. Not sure if the design of the building is partly to blame.
And then the train arrived and voila we were back at Plaza Pantai, and back at work in no time at all. It's a nice change not to have the hassle of driving through traffic and looking for car park. Which is the main reason why I had not checked out Sooka all this while. Hmm, where should we next go for our lunch on our next train ride? Further upmarket to klcc or go the other way towards paramount?
Today, my husband and I thought it would be interesting to hop on the lrt for coffee midmorning since we missed our breakfast. But we got tied up with work and didn't get to leave the office till 11.30am. I was getting quite hungry. So instead of stopping at bangsar lrt station to have kopi-o at old town coffee, we decided to continue to the next station and get off at klsentral to check out Sooka since I've not been to Sooka. The train arrived quite quickly, it was a nice new long carriage one, i think about 5 car carriage. It was refreshingly cool in the train after waiting at the station platform which was quite warm. And very quickly we were at Sooka which was just a short walk from klsentral along a covered path although the clear roofing material hardly shielded any heat. Could we grow some bougainvilla over the clear roof? Sooka was surprisingly pleasant. Nice coffee places and a lot of places to 'sembang' or to while away time. We opted for chicken rice mainly cos we wanted to see if it is nice and we can 'ta pau' lunch for the kids. It was quite nice. But we decided on burger king mainly cos it is easier to carry on the train back.
After wondering around klsentral, we got to main lobby to the train stations but found ktm stations on both ends. There, ktm is very well marked and has clear signs on when the next trains are for each line. Where is putra lrt station? I guess we were looking out for the old putra logo but couldn't find it. Then we saw right next to ktm station is the rapidkl station. We had forgotten the trains are now called rapidkl. As we got on to the escalator to go up to the platform, we couldn't help but noticed that the escalator had a creaking sound. Where's maintenance? I think with the high usage, more maintenance is probably required for the escalators to work smoothly. The airconditioning at the station was also not working well and it gets a bit uncomfortable with our work attire. Would be nicer if the airconditioning is more effective. Not sure if the design of the building is partly to blame.
And then the train arrived and voila we were back at Plaza Pantai, and back at work in no time at all. It's a nice change not to have the hassle of driving through traffic and looking for car park. Which is the main reason why I had not checked out Sooka all this while. Hmm, where should we next go for our lunch on our next train ride? Further upmarket to klcc or go the other way towards paramount?
Tuesday, August 3, 2010
iPhone Maxis 3G
I have no idea how Maxis got its telco licence to operate 3G. What I am paying for using Maxis 3G now is no where close to what I was getting using Digi Edge. I feel so silly getting drawn into switching to Maxis all because I wanted to get an iPhone. Such a mistake.
Now I am reliving my misery all over again. My iPhone crashed today, or rather yesterday. It wouldn't switch on at all. I went to the Maxis shop in telawi bangsar where I bought the iPhone and was told that it would take 3 weeks for the phone to be sent to Maxis for repair. And I am well within the warranty period. After much persuasion I was told Maxis will resolve the problem within 1 week. I have no idea who is looking out for my interest in this day of consumerism but i feel conned. 7 years or more ago when I had a Treo 600 and it crashed, this small retailer in klcc that I bought the phone from agreed to meet me and immediately gave me a new replacement unit immediately. Have we regressed? Have consumer rights been short changed? Or is it just a matter of which multinational is more honourable. Are we again left to the mercy of big corporations. I can't help but feel Apple and/or Maxis has reneged on the contract to deliver a product without any inherent defect. I have paid the entire sum for the unit. And I am now told to wait 1 week while this big corporation figure out what is wrong with my phone unit.
Now I am reliving my misery all over again. My iPhone crashed today, or rather yesterday. It wouldn't switch on at all. I went to the Maxis shop in telawi bangsar where I bought the iPhone and was told that it would take 3 weeks for the phone to be sent to Maxis for repair. And I am well within the warranty period. After much persuasion I was told Maxis will resolve the problem within 1 week. I have no idea who is looking out for my interest in this day of consumerism but i feel conned. 7 years or more ago when I had a Treo 600 and it crashed, this small retailer in klcc that I bought the phone from agreed to meet me and immediately gave me a new replacement unit immediately. Have we regressed? Have consumer rights been short changed? Or is it just a matter of which multinational is more honourable. Are we again left to the mercy of big corporations. I can't help but feel Apple and/or Maxis has reneged on the contract to deliver a product without any inherent defect. I have paid the entire sum for the unit. And I am now told to wait 1 week while this big corporation figure out what is wrong with my phone unit.
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